Studio Policies

ARRIVE ON TIME

Pilates and Somatic is a time for centering and focusing on the method. You should feel free from distraction. Please ensure you arrive on time or a few minutes early to prepare for class. You may be denied entry to the class if you are more than 5 minutes late. Please take consideration to other students and silence your phone. If you are going to arrive late please notify your instructor in the event of late trains, traffic situations or other catastrophic events.

BOOKING

Group Mat Classes are typically sold in packs of 10 consecutive weeks. Individual, Semi-Private and Studio Reformer or Gym Classes are also sold in Packs of 10 with a 12 week expiration date. Used sessions are deducted at the single session rate and subtracted from the total purchase price. Offers and opportunities are available for FREE classes.

CANCELLATIONS

Pilates classes are limited to a small number of students. Therefore, there is 24-hour cancellation notice.  No shows and late cancellations are subject to loss of deposit and forfeited classes. Missed classes can now be made up to two times within a course period provided a 24 hour cancellation and space is available.

WAIT LIST

Due to the popularity of the group classes a waiting list is in effect. All make up classes and PAGO students must check space availability 24 hours before attending a class.

REFUNDS

All packages are non-refundable and cannot be exchanged for other services within the studio. Each service has an expiration date. Expirations dates are not extended for any reason.
Please be sure that you use your sessions within the allotted time and give adequate notice for holidays or half term breaks as expired sessions will be forfeited. In the event of a significant illness or injury, or other unforeseen circumstances, you may be eligible for an extension or refund under management discretion.
Peak time studio bookings that are cancelled more than twice within a 3  month period are subject to forfeit the preferred pre reserved slot.

AGE REQUIREMENTS/CHILDREN

Anyone under age 18 is required to have a parent-signed waiver. Small children, while we do love them, are prohibited from the studio space.

Policies are subject to manager’s discretion.

Updated April 2016